Shipping policy

Shipping Policy

Thank you for visiting and shopping at METAL CRAFT. Following are the terms and conditions that constitute our Shipping Policy.

1. Shipment Processing Time

All orders are processed within 2–4 business days. Orders are not shipped or delivered on weekends or public holidays.

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email (metalcraft804@gmail.com) or phone.

 

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery timelines depend on your location:

  • Domestic Shipping (Within Pakistan): Estimated delivery time is 3–7 business days once the order has been processed.

  • International Shipping: Estimated delivery time is 7–15 business days depending on the destination country and customs clearances.

Please note: Delivery delays can occasionally occur due to logistics or carrier constraints outside our control.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

4. Customs, Duties, and Taxes

METAL CRAFT is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damages

METAL CRAFT is not liable for any products damaged or lost during shipping if it is caused entirely by carrier negligence. However, we value our customers; if you received your order damaged, please document the packaging and item immediately and contact our support team at metalcraft804@gmail.com within 24 hours of delivery so we can evaluate the issue and assist you.

6. Contact Information

If you have any questions about the shipment and delivery of your order, please contact us:

  • Email: metalcraft804@gmail.com

  • Address: Loha market near janaza gah masjid multan, Pakistan